A little more clarity
Good questions.
Clear answers.
How does an online visit work?
Start with a short online intake. A licensed provider reviews your information, considers your goals and health history, and decides whether treatment is appropriate.
Who prescribes my treatment?
Care is provided by licensed nurse practitioners and physician assistants through LocumTele, who decide whether treatment is appropriate.
When am I charged?
You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.
What is included in the price?
Your medication, online visit with a licensed provider, ongoing provider messaging and discreet shipping are included in the monthly price.
What if I’m not approved?
No charge until a licensed provider approves treatment. Not approved = not charged, and nothing ships.
How do I cancel?
Cancel before your next renewal by emailing support@saphirevitality.com.
Where do you ship?
We serve all 50 states and Washington, D.C. See State availability for the full list.
View state availabilityAre these medications compounded?
Yes. Every treatment offered is a compounded medication and is not FDA-approved: Clarity Weight Program, Clarity Weight Advanced, Saphire Root Renewal Solution, Saphire Pure Energy Shot, Lipo Clarity Shot, Lipo Vitality Shot.
Is this for emergencies?
No. Call 911 or go to the nearest emergency room for a medical emergency.
Is my information private?
Your health information is never sold or shared with advertising platforms. Please do not send detailed medical information by email.
What if I have a side effect?
Contact your care team at support@saphirevitality.com. In an emergency, call 911.